Privacy Policy

Last updated: May 2025

ZenPacks Pty Ltd (ABN 24 749 211 917) is committed to protecting the privacy of our customers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Name and contact details (email, phone, address)
Business name and ABN (for wholesale accounts)
Order history and preferences
Payment information (processed securely by our payment providers - we do not store card numbers)
Website usage data (cookies, IP address, browsing behaviour) via analytics tools

2. How We Use Your Information

Process and fulfil your orders
Send order confirmations and shipping updates
Manage your account and respond to enquiries
Send marketing communications (only with your consent)
Improve our website and product offerings
Comply with legal and regulatory obligations

3. Marketing Communications

We may send you promotional emails if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with freight partners, payment processors, email service providers, analytics providers, and legal authorities where required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. You can disable cookies in your browser settings. By using our website, you consent to our use of cookies.

6. Data Security

We implement appropriate measures to protect your personal information. Our website is hosted on Shopify, which maintains industry-standard security including SSL encryption.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 7 years for financial records). You may request deletion of your account data at any time.

8. Your Rights

Under the Australian Privacy Principles, you have the right to access and correct your personal information, request deletion, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact

For privacy enquiries, please contact us via our Contact page. We will respond within 30 days.