Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering, shipping, products and sustainability at ZenPacks.
Ordering & Accounts
Do I need an account to order?
No account is required for online orders. However, creating an account gives you access to your order history, saved addresses, and may unlock wholesale pricing tiers. Businesses placing regular orders are encouraged to register for a wholesale account.
What are your minimum order quantities (MOQs)?
Our MOQs vary by product. Most products have a minimum of 1 carton (typically 50–500 units depending on the item). Bulk pallet orders are available for high-volume customers. Contact us for custom quotes on large volume orders.
Can I get a sample before ordering?
Yes! We offer sample packs for new wholesale customers. Contact our team to request samples of specific products before committing to a full carton order.
Do you offer custom printed packaging?
Yes, we offer custom branding on selected product lines. Minimum order quantities for custom print runs typically start at 500–1,000 units. Lead times are 4–6 weeks. Contact us for a custom quote.
Shipping & Delivery
Do you offer free delivery?
Yes! We offer free delivery to Sydney Metro on orders over $150. Standard delivery rates apply for regional NSW and interstate orders.
How long does delivery take?
- Sydney Metro: 1–2 business days
- NSW Regional: 3–5 business days
- Interstate (VIC, QLD, SA, WA): 5–10 business days
Do you ship Australia-wide?
Yes. We ship to all Australian states and territories via trusted freight partners. Remote area surcharges may apply.
Products & Materials
What is the difference between compostable and biodegradable?
Compostable packaging breaks down into non-toxic compost within a defined period (typically 90–180 days) under specific conditions. It leaves no harmful residue. Biodegradable is a broader term — it means a material will eventually break down, but gives no guarantee of timeframe or whether it leaves harmful residue. Our products are certified compostable to Australian standards (AS 4736 for industrial, AS 5810 for home composting).
What is sugarcane bagasse?
Bagasse is the fibrous material left after sugarcane stalks are crushed to extract juice. It is a natural agricultural by-product used to make sturdy, heat-resistant food containers that are fully compostable. Bagasse containers can handle hot soups, curries, and oven-heated meals.
Are your products food-safe?
Yes. All ZenPacks products are food-grade and comply with Australian food safety regulations. Our PLA and bagasse products are free from PFAS (forever chemicals) and BPA.
Can sugarcane containers go in the microwave?
Sugarcane bagasse containers are microwave-safe. PLA cups and lids are for cold beverages only — they are not heat-resistant above 45°C.
Pricing & Payments
How does your bulk pricing work?
We offer tiered pricing — the more you order, the lower your per-unit cost. See our Wholesale Pricing page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, bank transfer (EFT), and Afterpay for eligible orders. Wholesale account holders may apply for 14-day or 30-day payment terms.
Do prices include GST?
All prices displayed on the website are inclusive of GST unless stated otherwise. A tax invoice is issued with every order.