Shipping & Handling
We strive to provide fast and efficient delivery for all orders across Australia. For more details on our shipping process, including rates and estimated delivery times, visit our Shipping Policy. Track your shipment and learn more about how we handle shipping to metro and regional areas.
Shipping Locations
ZenPacks delivers across Australia, including major cities like Sydney, Melbourne, Brisbane, Perth, and Adelaide. We also cater to regional areas to ensure everyone can access our sustainable packaging products. Our primary warehouse is located in Sydney, ensuring prompt processing and dispatch of all orders.
Shipping Rates
Shipping costs vary depending on the size and weight of your order. For bulk purchases, we offer competitive rates, and orders above a certain value may qualify for free shipping. The exact shipping cost will be calculated during checkout.
Standard Shipping Times
Metro Areas: 2-5 business days
Regional Areas: 5-10 business days
Rural and Remote Areas: 7-12 business days
Handling and Packaging
Order Confirmation
After you place your order, we quickly confirm it and begin processing within 24-48 hours. Our team verifies that all items are available and ready for dispatch.
Product Inspection
Each product, whether it’s our Biodegradable Coffee Cups or Kraft Paper Bags, is carefully inspected to ensure it meets our high-quality standards before being packed for delivery.
Eco-Friendly Packaging
We use 100% sustainable materials, including recycled cardboard and paper, to pack your order. Our eco-friendly packaging reflects our commitment to reducing environmental impact.
Secure Packing
Your items are securely packed to avoid damage during shipping. Whether you're ordering bulk Sugarcane Plates or Coffee Pouches, we ensure all products are safely cushioned.
Dispatch and Tracking
Once your order is packed, it’s handed over to our trusted couriers for dispatch. You’ll receive a tracking number, allowing you to monitor the shipment’s journey from our warehouse to your doorstep.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment from our warehouse to your door. Stay updated on the status of your delivery and know exactly when to expect your eco-friendly packaging products.
Returns & Exchanges
At ZenPacks, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 30-day return and exchange policy. To initiate a return or exchange, please visit our Refund Policy for detailed instructions and guidelines on how to proceed. Return shipping costs may apply, and products must be in their original condition.
MADE FROM PLANTS
Embrace eco-friendly alternatives derived from renewable plant-based materials, ensuring sustainability without compromising quality.
CERTIFIED COMPOSTABLE
Our products break down naturally into organic matter, enriching the soil and contributing to a closed-loop system of waste reduction.
EMISSIONS REDUCTION
we prioritize sustainability by minimizing emissions through energy-efficient processes and renewable energy sources.
GREEN
CERTIFIED
Trust in our commitment to sustainability as we uphold the highest environmental standards from sourcing to production, leading the way towards a greener future.
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